Shopping FAQ – dokotoo
Free Shipping On Orders Over $49 $10 OFF $60+ Use Code: DokoHot

FAQ

Account

Why do I need a account?

You must have an account for your shopping.

It allows you to:

Check the status of your current order and the order history;

Contact Customer Service for general assistance;

Check your shipping and payment information;

Add an item to “My cart” so that you can purchase it in the future.

What should I do if I forgot my password?

In case if you have forgotten your password, simply click on “Forgot my password”, and enter your email account. The automated system will send you an email immediately. Follow the instruction and you could reset your password.

Ordering

How do I know that my order has been successfully submitted?

You will receive an email confirmation containing the Order Number and details of your purchase.

I would like to change my items ordered. What should I do?

Amending your order is only allowed before your order fulfilled. You may contact us via support@dokotoo.comto request for change.

How do I view what’s in my shopping cart?

To view the contents of your cart, click on the Cart icon located on the top, right the website page. Once you click on this icon, you can easily change the number of quantity you want to purchase of a particular item in your cart by updating the quantity listed. You can also delete any item in your cart by clicking the “Remove” link to the bottom of the quantity listing.

What are the recommended browsers for this Dokotoo.com?

Google Chrome, Safari, Firefox, Edge

Payment

What are your payment options?

We accept all types of major credit cards (MasterCard, Visa, American Express), as well as PayPal.

How do I make payments using Paypal?

PayPal is the easiest way to make payments online. Once you have finished adding items to your shopping cart and are ready to complete your transaction, you may click on the “PayPal” button. You will be redirected to the PayPal website. Be sure to fill in correct details for fast & hassle-free payment processing.

Shipping

How long after placing my order should I expect to receive my shipment?

All orders are shipped from our warehouse within 1-4 business days of the order being placed. Purchases shipped worldwide will arrive 15-30 days after the shipped date thought this may still vary, depending on the availability of the carrier provider and location.

Due to the high volume of orders we are receiving, your shipment may take longer than usual. Rest assured, we are working hard to get everything out ASAP. We know it may be frustrating to wait longer than expected for your order, but the one thing we don’t want to do is sacrifice the quality of our products. You can always track your order at any time for updates.

What are your shipping rates?

You will be provided with a number of shipping rates at checkout, you will only be able to pay for your purchase and complete your order once you have selected your chosen shipping method. Depending on your shipping location, you will have 1-2 methods all of which will vary in price and speed.

Which countries do you ship to?

Currently, we ship worldwide. But in case your country may not be supported by our Logistic, we will inform you right away and make necessary changes to your order. To know more about our destination listings, contact us via support@dokotoo.com

How can I change my shipping address?

Changing of address is only allowed before the order fulfilled. You may contact us via support@dokotoo.com to request for change. If you item has already shipped then we will have to wait until we receive your parcel back to resend, this will however be liable for an additional shipping fee and possibly return fee if we are charge by any third party carriers.

Can I deliver to another address, other than my card billing address?

Your shipping address would be different from your billing address. Please make sure the shipping address you filled is correct and valid.

Return

How to return items?

Please go to RETURN PAGE to submit your return request for EACH ITEM you want to return and kindly provide tracking ID after shipped.

What’s your cancellation policy?

Cancellation of order is only allowed before the order fulfilled. You may contact us via support@dokotoo.comto request a cancellation

Security

Is ordering online secure?

Yes. We take the utmost care with the information that you provide us when placing an order through our on-line store (or through any other means). The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol and even our staff cannot see your payment details.

Is it safe to use my credit card on your website?

Yes. To ensure a safe payment procedure, our website uses credit card processor for a reliable and secure internet payment gateway, keeping all data encrypted with AES-256. This means that there is no other gateway more secure and cannot be any safer.

To make you more secure and to give you an idea of how our business is going, we have received hundreds of thousands of orders via our credit card gateway.

Is my personal information kept private?

Yes. Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law.

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